Refund & Return Policy
Effective Date: January 1, 2025
At Eon Protection, we take pride in crafting high-quality, custom-fit mouthguards and nightguards designed for superior comfort and protection. Due to the nature of our custom-made products, we have a strict policy regarding refunds and returns. Please read the details below carefully before making a purchase.
Returns & Refunds
- Custom Mouthguards & Nightguards: Because each guard is custom-made to fit the individual customer, we do not accept returns or offer refunds once an order has been placed and the impression kit has been used.
- Defective or Incorrect Products: If you receive a defective product or a guard that does not match your order details, please contact us within 7 days of receiving your item. We will assess the issue and, if deemed valid, provide a replacement at no additional cost.
- Fit Guarantee: If your mouthguard or nightguard does not fit properly despite following our impression instructions correctly, we offer a one-time free adjustment or remake. You must notify us within 14 days of receiving your guard and provide images or details for evaluation.
- Refunds: If you cancel your order before using the impression kit, you may return the unused kit within 14 days for a partial refund, minus a $15 processing fee.
Cancellations
- Orders can be canceled before the impression kit has been shipped for a full refund.
- Once the impression kit has been shipped, a cancellation will result in a partial refund, deducting the cost of the kit ($15) if it is not returned in its original packaging.
How to Request a Replacement or Refund
- Contact our support team at [email protected] within the allowed timeframe.
- Provide your order number, photos of the issue, and a brief description.
- Our team will assess your request and respond within 2-3 business days.
- If approved, we will provide further instructions for returning the item (if applicable) or sending a replacement.
Non-Returnable Items
- Used or altered impression kits
- Custom mouthguards and nightguards unless deemed defective
- Products damaged due to improper use or care
We appreciate your understanding and are committed to ensuring your satisfaction with our products. If you have any questions, please reach out to our team for assistance.